Privacy Policy

Privacy Policy

At KAIO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile platforms, and sushi delivery services (collectively referred to as the “Services”).

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Your name, email address, phone number, and delivery address when placing an order, creating an account, or subscribing to promotions.

• Payment Information: Billing details and transaction history, processed securely through third-party payment providers. We do not store your card information directly.

• Usage Data: Information such as your IP address, browser type, device data, and interaction with our website — collected via cookies and tracking tools.

• Location Data: With your permission, we may access your device’s location to identify delivery zones and optimize service in your area.

2. How We Use Your Information

Your data may be used for:

• Order Processing: To prepare, dispatch, and deliver your sushi order efficiently, and to provide customer support.

• Improving the Experience: Analyzing behavior and feedback to enhance our menu, services, and user experience.

• Marketing Communications: With your consent, we may send you exclusive promotions, offers, or updates via email or messaging apps. You can unsubscribe anytime.

• Legal Compliance: Where necessary, we may use your data to meet legal or regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Trusted third parties such as payment gateways, delivery couriers, and hosting providers — only to the extent needed for service delivery.

• Legal Authorities: If required by law, we may disclose data to law enforcement or relevant agencies.

4. Cookies and Tracking Technologies

KAIO uses cookies and similar technologies to enhance your browsing experience. These tools help us:

• Understand how users interact with our site

• Improve performance and functionality

• Deliver relevant ads and promotions

You can manage cookie settings via your browser. Please note, disabling cookies may limit site functionality.

5. Data Security

We use strong technical and organizational measures to protect your data:

• Encrypted connections (HTTPS/SSL)

• Secure data storage and restricted access

• Regular monitoring and updates

However, no online platform is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

As a user, you have the right to:

• Access and correct your personal data

• Request deletion of your data (unless required for legal reasons)

• Opt out of marketing communications

• Request data portability in a machine-readable format

To exercise any of these rights, please contact us at info@kaio.asia.

7. Third-Party Links

Our website or profiles may include links to third-party platforms (e.g. Instagram, LINE, TikTok). We are not responsible for their privacy practices. Please review their policies before sharing data.

8. Children’s Privacy

KAIO does not knowingly collect personal information from individuals under 16 years of age. If we become aware of such data, it will be promptly deleted.

9. Changes to This Privacy Policy

We may occasionally update this policy to reflect changes in services or laws. Please check this page periodically to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy, feel free to contact us:

KAIO Sushi Delivery
84/6 Moo 4, Rawai, Phuket 83130, Thailand
📧 info@kaio.asia
📞 +66 945-900-100 (WhatsApp, Telegram, Line)