Terms & Conditions
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Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your access and use of the KAIO website, mobile platforms, and any services provided by KAIO (“we,” “us,” or “our”). By using our Services, you agree to these Terms.
We may update these Terms at any time. The latest version will always be available on our website. Continued use of our Services after changes means you accept the updated Terms.
2. Eligibility
By using our Services, you confirm that you are at least 16 years old or the legal age of majority in your location. If you use our Services on behalf of a company, you confirm you have the authority to bind it to these Terms.
3. Use of Services
You agree to use our Services lawfully and respectfully. You must not:
Use the Services for unlawful or fraudulent activities
Disrupt or interfere with the platform’s operation
Attempt unauthorized access to data or systems
Impersonate others or provide false information
4. Accounts and Security
Certain features may require creating a KAIO account. You are responsible for keeping your login details secure and for all activity under your account.
Notify us immediately at info@kaio.asia if you suspect unauthorized use. We are not liable for any loss resulting from misuse of your account credentials.
5. Orders and Payments
5.1 Placing an Order
By placing an order, you confirm that all details provided are accurate. Orders are subject to availability. We may cancel or refuse orders at our discretion.
5.2 Payments
We accept major payment methods including credit cards and online payment gateways. You authorize us or our payment providers to charge the full amount of your order (including taxes and delivery fees). Payments are securely processed.
6. Delivery and Pickup
6.1 Delivery
Estimated delivery times may vary due to weather, traffic, or other conditions. You are responsible for providing accurate delivery information. KAIO reserves the right to limit or refuse delivery in certain areas.
6.2 Pickup
If you choose pickup, you agree to collect your order on time. Unclaimed orders may be discarded without refund.
7. Cancellations and Refunds
7.1 Cancellations
Orders may be canceled within a short time after placement, depending on their preparation status. If preparation has begun, cancellation or refunds may not be possible.
7.2 Refunds
If you're unsatisfied or believe there was an error, contact us at info@kaio.asia within 24 hours. We’ll review and may offer a refund or replacement at our discretion.
8. Intellectual Property
All content on the KAIO website or platforms — including images, text, logos, and designs — is owned by KAIO or its licensors. You are granted limited, non-transferable rights to use it for personal, non-commercial purposes. Do not copy, distribute, or reproduce without our written permission.
9. Third-Party Links
Our Services may link to third-party sites (e.g., Instagram, Line, YouTube). We are not responsible for their content, privacy policies, or your interaction with them.
10. Limitation of Liability
KAIO and its team are not liable for indirect or consequential damages (loss of data, income, etc.) arising from use of our Services. Our total liability is limited to the amount paid for the affected order.
11. Disclaimer of Warranties
Our Services are provided “as is” and “as available.” We do not guarantee uninterrupted, secure, or error-free service. You use the Services at your own risk.
12. Indemnification
You agree to defend and hold KAIO, its staff, and partners harmless from any claims, losses, or liabilities arising from your use of the Services or violation of these Terms.
13. Governing Law
These Terms are governed by the laws of Thailand, without regard to conflict of laws principles. Any disputes shall be subject to the jurisdiction of Thai courts.
14. Termination
We may suspend or terminate your access to the Services without prior notice if you violate these Terms or act in a way harmful to KAIO, our partners, or other users.
15. Contact Us
If you have questions about these Terms, contact us at:
KAIO Sushi Delivery
📍 84/6 Moo 4, Rawai, Phuket 83130, Thailand
📧 info@kaio.asia
📞 +66 945-900-100 (WhatsApp, Telegram, Line)